Privacy Policy
Effective date: October 16, 2026
This policy explains how 2476871 Ontario Limited, operating as Able Citizen ("Able Citizen," "we," "us"), collects, uses, and protects your personal information when you visit ablecitizen.ca, sign up for free resources, or become a member. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
1. What we collect
- Information you give us: your name, email address, and any answers you choose to provide (for example, in the Household Audit, surveys, or community posts).
- Account and purchase information: login details, membership status, purchase history, and billing address. Card details are handled by our payment processor (see section 4). We don't see or store your full card number.
- Communications: messages you send us and your email preferences.
- Technical information: IP address, browser and device type, pages visited, and similar data collected through cookies and analytics.
2. Why we collect it
We use your information to: - deliver the Household Audit, training, community, and other things you've asked for; - manage your account, process payments, and provide customer support; - send you emails you've agreed to receive; - improve our website, content, and programs; and - meet legal, tax, and accounting obligations.
We only collect what we need for these purposes. We do not sell your personal information.
3. Consent
By giving us your information, you consent to its use as described here. You can withdraw consent at any time by contacting us, although that may mean we can't provide some services (for example, an active membership).
4. Service providers
- Kajabi hosts our website, courses, community, and email system, and stores the information described above.
- Kajabi Payments (powered by Stripe) processes payments.
- We may use analytics tools to understand how the site is used.
These providers may store and process information outside Canada, including in the United States, where it may be accessible to authorities under local law. We choose providers that protect personal information, and we require them to use it only to provide services to us.
5. Email marketing (CASL)
- We only send marketing emails if you've opted in, or if we're otherwise permitted under CASL (for example, after a purchase).
- Every marketing email identifies Able Citizen, includes our contact information, and has an unsubscribe link.
- Unsubscribe requests are processed promptly, and in any case within 10 business days.
- Even if you unsubscribe from marketing, we may still send transactional messages about your account, purchases, or membership.
6. Cookies
Our site uses cookies and similar technologies to keep you logged in, remember preferences, and measure site traffic. You can block or delete cookies in your browser settings, but some features, such as member login, may not work without them.
7. Community content
Anything you post in the member community can be seen by other members. Please don't share sensitive personal information there.
8. How long we keep it
We keep personal information only as long as needed for the purposes above or as required by law. For example, purchase records are kept for tax purposes, generally up to seven years. When information is no longer needed, we delete or anonymize it.
9. How we protect it
We rely on our providers' security measures (including encryption and access controls) and limit access to personal information to people who need it. No system is perfectly secure. If a breach poses a real risk of significant harm, we'll notify you and the Office of the Privacy Commissioner of Canada as required by law.
10. Your rights
You can ask to: - see the personal information we hold about you; - correct information that is inaccurate or incomplete; or - withdraw consent or have your information deleted where the law allows.
Email us at [email protected]. We'll respond within 30 days and may need to verify your identity first.
11. Children
Our services are intended for adults. We don't knowingly collect personal information from children under 16 without a parent or guardian's consent.
12. Changes
We may update this policy from time to time. We'll post the new version here with an updated effective date and, for significant changes, let members know by email.
13. Contact
Privacy Officer: Brandon Nicksy, Privacy Officer 2476871 Ontario Limited Able Citizen, Headquarters, Nobel, ON, Canada P0G 1G0 [email protected]
If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
